FAQ

Our goal is for you to know as much as possible before you register and before you head into race weekend! All the questions below are frequently asked by our participants, so click below to see answers. Have a question that’s not listed? Ask our Customer Service team or chat with us on Facebook!

REGISTRATION QUESTIONS

What is Strip at Night Insider exclusive registration, and how does it work?

The Strip at Night Insider group is one for prospective Rock ‘n’ Roll Las Vegas participants who want to hear updates and announcements, FIRST. On March 21, Insiders will receive exclusive access to register for the marathon, 1/2 marathon, 10K and 5K before the general public. You can sign up to be come an Insider for FREE, here.

On March 21, Insiders will receive an access code delivered to their email inbox. Insiders will then go to the Insider page, enter their access code, and they will be taken to a registration page. Registration will not be available at this time on the Registration page.

Opening prices are available in limited supply and will increase as capacity levels are reached for any distance at any time. Insiders are not guaranteed the opening, only the opportunity to register at those rates before the general public.

How do I switch distances?

Switching from a LONGER distance to a SHORTER distance

Before SEPTEMBER 29: If you would like to switch from a longer distance to a shorter distance, simply email this request along with your first name, last name, the mailing address that you registered with, and your new predicted finish time to Customer Service.

After SEPTEMBER 29:

  • If you decide to switch from a longer distance to a shorter distance that will take place on the same day as your current registration, simply show up to the start line on race day and your timing tag will reflect the change. You can visit the corral change table in the Check-In area of the Expo for information on the appropriate corral to start in. Please note the 10K starts at a different time and at a different location than the marathon & half marathon.
  • If you decide to switch from a longer distance to the Saturday 5K, please pick up your assigned bib number at the Expo and proceed to the Solutions table.

Switching from the HALF Marathon to Marathon

Before the SEPTEMBER 29: To upgrade from the Half Marathon to the Marathon simply contact our customer service as 800-311-1255 and be ready to provide your name, new predicted finishing time, and payment information. The early upgrade fee is $20 when changing from the Half Marathon to the Marathon.

After the SEPTEMBER 29: If you would like to upgrade from the Half Marathon to Marathon, you will need to pay an upgrade fee at the Expo. Please pick up your assigned bib number and proceed to the Solutions table. The late upgrade fee is $35 when changing from the Half Marathon to the Marathon at the Expo.

Switching from any other SHORTER distance to any other LONGER distance (does not include the Half Marathon to Marathon upgrade)

Before the SEPTEMBER 29: To upgrade from any other shorter distance to any other longer distance, simply contact our Customer Service at 800-311-1255 and be ready to provide your name, new predicted finishing time, and payment information. The early upgrade fee is the difference in price between the registration fees charged at the time of registration, plus a $10 upgrade fee (processing fee is not included when calculating price difference).

After the SEPTEMBER 29:  If you would like to upgrade from any other shorter distance to any other longer distance, you will need to pay an upgrade fee at the Expo. Please pick up your assigned bib number and proceed to the Solutions table. You will be charged the appropriate fee based on the distance you are currently registered for and your desired distance.

I'd like to change my predicted finish time... what can I do?

Before October 1

Email customer service the following information:

  • First & last name
  • Mailing address you registered with
  • New predicted finish time

After October 1

Pick up your race number at the Health & Fitness Expo and proceed to the Corral Change table to re re-assigned to the appropriate corral. To move back to a slower corral, no corral change is needed so simply start in your desired corral on race day.

Are there any discounts on the race?

Yes.

We partner with GOVX.com to provide special discounts to these deserving individuals:

  • Active-duty
  • Reserve
  • Veteran
  • Retired military
  • First responders
  • Related government employees

Please use GOVX.com to receive your discount code for the marathon or half marathon.

I registered but can't participate anymore... what now?

REGISTRATION REFUND PROGRAM PROVIDED BY TRANSAMERICA

Great news! With registration refund you can request a 100% registration fee refund if you are unable to participate due to a specific covered reason. If you choose the registration refund option at time of registration, you could receive a registration fee refund if you are unable to participate.

Click here to learn more about the program FAQs and refund eligibility.

Click here to download a copy of the terms and conditions and the refund request form.

**purchase of registration refund must be done at the time of your original registration, no exceptions**

If a registration refund is not purchased at the time of your registration, entry fees are non-refundable and non-transferable. Sorry, no exceptions. Once we receive and confirm your entry, you will not receive a refund if you cannot participate. You may not give or sell your number to anyone else. You may not transfer your registration to the following year or to another Competitor Group event.

RACE DAY QUESTIONS

How do I earn the Remix Challenge Medal?

To earn the Remix Challenge medal, you must run the Saturday 5K AND one of the distances on Sunday (Marathon, Half Marathon, 10K). You will pick up your THIRD medal at the Rock ‘n’ Roll Tent after you exit the secure zone when you finish your Sunday race.

Register for each distance separately using the same name and date of birth and we will match your records.

How do I get to the Start Line?

First, familiarize yourself with the start & finish line locations and their proximity from where you are staying, as they are approximately 2 miles apart.

Marathon and 1/2 Marathon Start Line: The Start Line Festival is located at the Las Vegas Village, across Las Vegas Blvd. from the Luxor Hotel & Casino. The Start Line is 0.3 miles south of the Start Line Festival, on Las Vegas Blvd. across from Mandalay Bay.

10K Start Line: The 10K start line is on Las Vegas Blvd. outside SLS Las Vegas Hotel & Casino. Note, this is 4 miles north of the marathon and 1/2 marathon start line. Because of this, 10K participants will not be able to attend the marathon and 1/2 marathon headliner concert.

Transportation plans will  be communicated closer to the event date.

What happens if I fall off pace and are at risk of not finishing within the communicated time limits?

To ensure that roads reopen to vehicular traffic at the scheduled times, we have the following course time limits:

  • Marathon: 5 hours
  • Half marathon: 4 hours
  • 10K: 1 hour 35 minutes
  • 5K: 1 hour

IMPORTANT NOTES:

  • This is timing tag time, not gun time. Course time limits begin when the last participant for each distance crosses the start line.
  • All marathoners will be placed in the first wave. Therefore, the 5 hour time limit begins when the last scheduled blue start participant crosses the start line, approx. 4:45pm
  • It is imperative for ALL participants to start in their assigned corrals
  • If a marathoner does not start in the assigned wave, they will not have the full 5 hours to complete the event.

We understand the 5 hour time limit on the marathon is incredibly strict. Due to the impact the road closures have on Las Vegas, we must adhere to these timelines to minimize impact on businesses, hotels, and guest of the city.

We implement ‘diversions’ on course if you fall off the 5 hour marathon pace. All diversions are based off an 11:27 min/mile pace, starting from when the last scheduled marathoner crosses the start line (approx. 4:45pm). If you do not make it to the diversions by the communicated times, a portion of the course will be ‘cut’, therefore you will not be able to complete the whole 26.2 miles.

Diversion locations are subject to change in 2017, but 2016 diversions below are noted, for your reference:

DIVERSION 1:

  • Time: 6:50 PM
  • Mile: 10.8
  • Distance cut: 13.1 miles

DIVERSION 2:

  • Time: 7:14 PM
  • Mile: 12.9
  • Distance cut: 0.5 miles

DIVERSION 3:

  • Time: 7:50 PM
  • Mile: 16
  • Distance cut: 1 mile

DIVERSION 4:

  • Time: 8:35 PM
  • Mile: 19.2
  • Distance cut: 1.4 miles

DIVERSION 5:

  • Time: 8:50 PM
  • Mile: 21.4
  • Distance cut: 2 miles

DIVERSION 6:

  • Time: 9:22 PM
  • Mile: 24.4
  • Distance cut: 0.8 miles

If you are concerned about hitting the 5 hour time limit, we strongly recommend you run the half marathon. We want to ensure you have as amazing of an experience as possible, and don’t want to divert you if at all possible.

Are spectators allowed to attend the marathon and 1/2 marathon headliner concert?

Friends and family may enter the Start Line Festival at Las Vegas Village free of charge as long as they are accompanied by a bib’d race participant.

Is there entertainment for 10K participants?

Though 10K participants will NOT be able to attend the marathon and 1/2 marathon headliner concert due to the distance between the start locations, there will be pre-race entertainment programmed for 10K participants. There will also be on course entertainment, as the 10K course is the second half of the half marathon course.

What type of support will be provided on course?

Course support stations will be staged every 1-2 miles throughout each of the race courses.

  • Every station will provide water
  • Gatorade (lemon lime) will be at every other station, starting with the second station
  • Energy gels will be provided at one station for half marathoners and two stations for marathoners.
What will the weather be like?

Click here to see what the average weather is like in November in Las Vegas, Nevada.

What kind of medical support will be on site?

The medical team is a dedicated group of multidisciplinary medical professionals available to help assess your race day needs and administer acute first aid when necessary.

Look for large red & white medical tents and medical volunteers in red shirts at the following locations:

  • Start line festival
  • On course (tents every 2 miles & medical volunteer cyclists in each corral)
  • Finish line

TRAVEL QUESTIONS

Do I have to attend the Health & Fitness Expo?

Participants must attend the Health & Fitness Expo on Thursday, Friday, or Saturday to pick up their own race number, t-shirt and gear check bag. A friend or family member is not allowed to pick up your materials on your behalf.

If you cannot make it to the Expo, race day packet pickup is available for a $40 fee. More information on race day pickup can be found here.

What hotel should I stay at?

We are in the process of negotiating excellent rates at nearly every hotel property in Las Vegas, and will have these posted on our Travel page soon!

A few things to consider:

  • Be sure to first, familiarize yourself with the start and finish line locations for the distance(s) you are participating in. The marathon and 1/2 marathon start and finish lines are nearly 2 miles apart.
  • Though the finish line for the marathon, 1/2 marathon and 10K is located at The Mirage, the participant exit from the secure zone is at the intersection of Flamingo Rd. and Las Vegas Blvd. between the Bellagio and Caesars Palace hotels.
  • The Monorail is a great way to get north and south on the Strip, and runs behind the hotels on the east side of Las Vegas Blvd.
  • There are no post race shuttles and due to road closure congestion, hailing a cap/taxi is difficult. Therefore, we recommend staying within close proximity to the Flamingo Rd. and Las Vegas Blvd. intersection.
When will runner hotel rates be made available?

We are in the process of negotiating excellent rates at nearly every hotel property in Las Vegas, and will have these posted on our Travel page by April!