ACTIVE.com Race Registration Transfer

Frequently Asked Questions

Rock ‘n’ Roll Marathon Series is changing registration platforms from RaceIt.com to ACTIVE.com. This means if you have an existing registration(s) for Rock ‘n’ Roll Marathon Series Events after Rock ‘n’ Roll Virginia Beach Half Marathon on September 2-3, 2017, it will move to ACTIVE.com.

Do I need to do anything additional or different?
No, your registration will automatically be moved to ACTIVE.com and there is nothing you need to do. Before race weekend you will receive an email with final race weekend information and your confirmation sheet from Rock ’n’ Roll Marathon Series – simply print, sign and bring your confirmation sheet to the Health and Fitness Expo to receive your bib number and packet.

I already have an ACTIVE account. Can I add this race to my existing profile?
Yes, to do so you must ‘claim a registration‘ via the following process:

Claiming a Registration:

  1. Log into MyEvents with the ACTIVE.com account you just created (http://www.myevents.active.com)
  2. Enter your Registration Number (Example: R-XXXXXXXX) into the Claim Registration text box in the top right corner of the page
  3. The system will look to match your ACTIVE.com account information with your Registration Number. If all four information points match, ie, Name, Email, Gender, DOB, you will be prompted to claim the registration. If no registration is found, please contact us.

I’ve received my new ACTIVE confirmation and there’s an error in my registration details – how can I get that fixed?
Please contact us so we can make a correction.

How does this affect my Remix Challenge?
If you have registered for two days of running in any event weekend, you automatically qualify for the Remix Challenge, so long as you used the same first name, last name and date of birth for both registrations. Your Remix Challenge status is not affected by your registration moving across to ACTIVE.com. If you are not yet registered for a second day of running but would like to qualify for the Remix Challenge, simply register for the additional distance using the same personal details as your original registration and you will automatically be matched, and qualify.

How does this affect my Heavy Medals?
If you are already registered for Heavy Medals your 2017 count will continue, unaffected. If you have not yet registered for Heavy Medals, you can do so, here.

What does this mean for processing fees?
There will be no change to processing fees and no additional payment is required of you.

What does this mean for TourPass holders?
All 2017 TourPass registrations remain valid through the end of the calendar year. If you have any redemptions remaining on your TourPass, we recommend that you redeem by August 11, 2017 to ensure the smoothest possible experience. We will provide additional information soon, if you choose to redeem your TourPass Stops after this date.

What about other Rock ’n’ Roll Marathon Series events I’m scheduled for?
Every Rock ’n’ Roll Marathon Series event after 2017 Rock ’n’ Roll Virginia Beach Half Marathon* (Sept 2-3, 2017) will be transferring to ACTIVE.com, on a rolling basis. For each future event you are registered for, you will receive a notification email once your information is moved to ACTIVE.com.
*Subject to change

Can I now register for Rock ‘n’ Roll Marathon Series events using ACTIVE.com in future?
Yes you can! Each Rock ‘n’ Roll Marathon Series event will move across to ACTIVE.com in the coming weeks, on a rolling basis, after which point you will be able to search and register for all open, upcoming Rock ‘n’ Roll Marathon Series Races.

I normally register for races through my ACTIVE.com account. How can I confirm my future registrations?
Once you have completed your registration, you may confirm your entry details at any time by logging into MyEvents, which contains all your ACTIVE.com purchases:

  1. Log into the MyEvents web page at http://www.myevents.active.com
    • Your username will be the email address which you used to sign up
    • Use the “Forgot My Password” link if needed
  2. Once logged in, you will see all events which you have signed up for, thus confirming your registration

How do I claim my registration and add it to my ACTIVE profile it was transferred from RaceIt.com, or if I was registered by another person?
Note: In order to claim your registration, you must create an ACTIVE.com user account and have your unique Registration Number from the race you want to claim handy. The Name, Email Address, Gender and DOB of the ACTIVE.com account must match the registration you are claiming.

First, create or login to your ACTIVE.com account.

Creating an ACTIVE.com Account:

  1. Go to www.ACTIVE.com
  2. In the upper right hand corner, click Sign Up
  3. Enter your Email Address (make sure this is the one you used to register for the event)
  4. Click Join Now
  5. Complete all required information. Note, Name, Email Address, Gender and DOB must match your race registration exactly
  6. Click Create My Account

Claiming a Registration:

  1. Log into MyEvents with the ACTIVE.com account you just created (http://www.myevents.active.com)
  2. Enter your Registration Number (Example: R-XXXXXXXX) into the Claim Registration text box in the top right corner of the page
  3. The system will look to match your ACTIVE.com account information with your Registration Number. If all four information points match, ie, Name, Email, Gender, DOB, you will be prompted to claim the registration. If no registration is found, please contact us.