All Your Rock ‘n’ Roll Marathon Series Questions: Answered

Whether you’re a veteran marathoner or new to the running scene, preparing to run in a race can seem daunting. Some may think you simply need to register and train for your race – but doing only that won’t truly prepare you for your upcoming race weekend! While training is extremely important for your physical preparedness, mental preparedness is required as well. If you’re preparing for your upcoming Rock ‘n’ Roll Marathon Series race, you must consider a number of factors to have the most epic weekend: registration, the course, the expo, pre-race, and post-race.

Sound like a lot to handle on top of all your other planning? Not to worry! Our race prep experts have all your Rock ‘n’ Roll Marathon Series questions – and maybe even some questions you hadn’t thought of before – answered below:

Registration

How do I register?
  • Registration is available online (if not sold out) for any of our events by visiting our events page. Alternatively, you can contact us, and we will be happy to mail a form to you, if the event is not sold out. All registrations submitted by paper entry form will be charged a $15 Green Fee for processing. We do not accept phone entries.
  • You can also register to run for a charity.
Should I purchase race refund insurance?
  • Yes! Registration Protector gives participants the opportunity to fully insure their entry. If you can’t attend this event for any number of reasons, including covered injury, illness, traffic accidents and more, you’ll be reimbursed for your registration cost, fees, and other related costs. Just add it to your entry upon checkout! Terms, conditions, and exclusions apply. For full coverage details, visit this page.
  • To file a claim, please contact Allianz Global Assistance at 1-888-497-6989 or visit them online.
  • To contact Allianz Global Assistance directly by email: eventservice@allianzassistance.com
  • Note: Purchase of registration refund MUST be done at the time of your original registration, no exceptions.
  • If a registration refund is not purchased at the time of registration, entry fees are NON-REFUNDABLE and entries are NON-TRANSFERABLE. Sorry, no exceptions. Once we receive and accept your entry, you will not receive a refund if you cannot participate. You may not give or sell your number to anyone else. You also may not transfer your application to the following year or to another Rock ‘n’ Roll Marathon Series event.
How do I know if I am registered?

Please visit this page and select the event you are registered for. Once on the event home page select from “The Races” menu, “Confirm Entry”. You will be asked to input your first name, last name, and date of birth.

Please note: Final confirmation/information will be emailed to participants within two weeks before the event.

What do I do if my discount or promo code (Groupon) is not working?

If your discount code or Groupon code is not working for some reason, please contact us. Please note most discount codes are not valid for ancillary events (10K, 5K, 1 mile).

Do you offer military discounts?

Yes. We’re partnered with GovX.com to offer discounted race entries to U.S. military service members, law enforcement personnel, first responders and related government employees, along with their families.

How do I run for charity?

All of our events have partner charity fundraising programs. Please visit our charity page for more information.

What do I receive with my registration?

Each registered participant and finisher will receive the following:

  • Race bib, official timing device, technical t-shirt and swag bag (to be picked up at the Health & Fitness Expo)
  • Water, sports drink, and energy gel along the course
  • Water and refreshments at the start and finish lines
  • Cheer teams and entertainment stages with live bands from start to finish
  • Finisher’s medal after you cross the finish line
  • Post-race concert
  • Downloadable finisher’s certificate post-race
What do I do if I did not locate my confirmation?

There may have been a typo with your registration. Please make sure you enter your first name, last name, and date of birth exactly how you registered. If you still cannot locate your confirmation, please contact us.

What do I do if I cannot print my confirmation sheet?

If you are unable to print your confirmation sheet, there will be blank confirmation sheets at the Health & Fitness Expo that you can fill out. Confirmation sheets are mandatory in order to claim your race packet. Please bring photo identification as well.

How do I change my predicted finish time or move corrals after I've registered?

The process differs depending on the event deadline. Please check the deadline of your event on our Event Dates and Deadlines page to know how to proceed.

 

  • Before the event deadline:
    • Please contact us with your first name, last name, mailing address you registered with and new predicted finish time.
  • After the event deadline:
    • To move up to a faster corral, please pick up your race bib at the Health & Fitness Expo and then proceed to the “Corral Changes” table in the check-in area to be re-assigned to the appropriate corral. To move back to a slower corral, simply start in that corral on race morning. No official corral change is necessary.
How do I switch from a longer distance to a shorter distance?

Race changes are only allowed up to eight weeks prior to race day. Please check the deadline of your event on our Event Dates and Deadlines page to know how to proceed. Please note: We do not offer registration transfers from individual distances to the relay or from the relay to the individual distances.

  • Before the event deadline: Please fill out the form on this page and include your first name, last name, the mailing address you registered with and new predicted finish time.
  • After the event deadline: Simply show up to the start line of the desired distance on race morning and your timing tag will reflect the change. You can visit the “Corral Changes” table in the check-in area of the Health & Fitness Expo for information on the appropriate corral to start in.
How do I switch from a shorter distance to a longer distance?

Race changes are only allowed up to eight weeks prior to race day. Please check the deadline of your event on our Event Dates and Deadlines page to know how to proceed. Please note: We do not offer registration transfers from individual distances to the relay or from the relay to the individual distances.

  • Before the event deadline: Please fill out the form on this page and include your first name, last name, the mailing address you registered with and new predicted finish time. The early upgrade fee is $10 plus the cost difference between the desired distance’s current fee and the fee that was paid at the time of the original registration. (The processing fee is not used in calculating the price difference.)
  • After the event deadline: You will need to pay an upgrade fee at the Health & Fitness Expo. Please pick up your race bib and proceed to the “Solutions” table. You will be charged $10 plus the cost difference between the desired distance’s Expo fee and the fee that was paid at the time of the original registration. (The processing fee is not used in calculating the price difference.)
What is the 'Remix Challenge'?

Two races, one epic weekend! Please visit this page to learn more about the Remix Challenge.

What is Registration Protector?

Registration Protector offers you peace of mind when you register for an event by insuring you against covered circumstances. Please visit this page.

What do I do if I cannot participate once I have registered?

Unless you purchased Registration Protector, all registrations are non-refundable and non-transferable. Once we receive and accept your entry, you will not receive a refund. If you cannot participate, you may not give or sell your number to anyone else, and entry fees will not be transferred from year to year.

How can my band play at an event?

We’re always looking for new talent! Please visit this page.

Course

Is there a course time limit?

Yes. Please visit the Event Dates and Deadlines page to view the official course time limit for your event.

Is the course walker friendly?

Most Rock ‘n’ Roll Marathon Series courses are walker friendly. We ask that all participants train in an effort to complete the course within the course time limit.

Is there a minimum age requirement?

Yes. You must be at least 18 years old to participate in the marathon and 12 years old to participate in the half marathon. You must be at least 10 years old to compete in the 10K and 8 years old to participate in the 5K distance.

*International events may have different standards.

Can my child participate?

Please visit this page to see which of our events feature KiDS ROCK, a one-mile fun run.

Are bikes, dogs, rollerblades, skateboards or strollers allowed on the course?

No. None of the above are allowed on any part of the course. This is for everyone’s safety!

Is there a wheelchair division?

Yes, in select markets. Please select that you will be participating in a wheelchair during the registration process and we will contact you prior to the event with instructions for race day. We abide by the IPC Athletics Rules.

Are there pace groups?

Yes. Pace groups are free and open to all participants. Please visit the Pace Team booth at the Health & Fitness Expo for more information.

Are porta-potties located along the course?

Yes. Porta-potties are located at the start and finish lines, as well as approximately every 2 miles along the course.

Will hydration or nutrition be available on the course?

Yes. Although the specific locations of stops differs by event. There are hydration stops along the course – every stop has water, and every other stop has Gatorade Endurance Formula in Lemon-Lime flavor. There is nutrition at some stops along the course.

What is the total elevation gain of the course?

Please visit the Course page of your event website to view the elevation chart.

What do the different map icons mean?

Each course’s map will either have a number icon, which indicates the mile marker, or a guitar icon, which indicates a band stage. Take a look at the map pre-race to get an idea of what area of town you’ll be passing through and have a general idea of what to expect once on the course.

Here’s a look at the different icons and what each means.

race day map icons

Is this event a Boston Marathon qualifying course?

All Rock ‘n’ Roll Marathons are USATF certified courses and a “qualifier” for the Boston Marathon.

What if the distance shown on my GPS device is more than the official race distance?

This discrepancy means you weren’t cutting corners – quite literally. According to the International Association of Athletics Federation (IAAF) course measurement guidelines (pg. 20), a road race course is defined by the shortest possible route a runner could take without being disqualified. For most races, a certified measurer rides the course on a bike, staying near the curb and taking every available tangent. This process ensures that all runners will run at least the declared race distance. After the race, if the GPS device shows that you ran a little farther, this just accounts for extra steps you took to run around other participants, hit a water stop, or stay to the middle or outside lane. Check out this infographic for more information.

How can I report race bandits?

Please contact us.

 

Everything You Need to Know About the Expo

Can anyone attend the Health & Fitness Expo?

Yes. If you’re traveling with guests who are not participating in the Rock ‘n’ Roll race, they can still peruse the vendor tables and be part of the excitement leading up to the big day.

How can my brand be a vendor at the Health & Fitness Expo?

Please visit this page.

What should I expect at the Health & Fitness Expo?

A visit to the Expo is a must; not only because it’s where you’ll pick up your race packet and t-shirt, but also because it’s where you can stock up on swag for your race weekend. Vendors will provide free samples and have running apparel and gear for purchase. Plus, it’s a great place to mingle with your fellow runners and get excited for your race.

What do I need to bring to pick up my race packet?

You must provide a photo ID and registration confirmation to pick up your bib and packet. Unfortunately, no one else can pick this up for you, even if they are also running the race.* Forget your confirmation sheet? Blank copies are always available at the Expo, so feel free to grab one and fill it out.
*In certain locations, you can pick up your packet plus one additional packet at no extra cost. Please check with your specific destination for allowances.

Can someone else pick up my race packet for me?

At most events, we do not allow race packet pickup on behalf of others. In select locations, you can pick up your race packet plus one additional race packet at no extra cost. Please check with your specific destination for allowances.

Can I pick up my child's race packet?

Yes, a parent/guardian may pick up a minor’s (younger than 18 years of age) packet as long as the parent/guardian brings the signed confirmation sheet to the Health & Fitness Expo.

Can I still register at the Health & Fitness Expo?

If the distance is not sold out, you may register.

Can I move corrals at the Health & Fitness Expo?

Yes. To move up to a faster corral, please pick up your race bib and then proceed to the “Corral Change” table in the check-in area to be re-assigned to the appropriate corral. To move back to a slower corral, simply start in that corral on race morning. No official corral change is necessary.

Do we receive a cotton or technical t-shirt?

Technical.

How do I purchase official event merchandise?
Can I register for next year's event at the Health & Fitness Expo?

If presale* is open, you may register online at the Rock ‘n’ Roll Marathon Series booth. An online registration includes the registration fee plus our normal processing fee.

*Presale is registration for the following year’s event. The price is the best price of the year, and limited quantities are available.

 

Pre-Race

How do I pack for a race?

We’ve put together a list of basics you should bring with you to your Rock ‘n’ Roll race. This includes your running gear, of course, but also snacks, and anything else that will help you do your best. Check out our How to Pack for a Race blog post.

Do I need to bring my own bib pins?

No. Pins will be provided for all participants, which means one less item for you to remember to pack.

What else should I know about my race bib?

Please note the following sections of your race bib:

  • Race number
  • ChronoTrack Timing tag
    • Attached to the front of the bib, this tag has instructions on how to fasten it to your shoe.
  • Corral number
  • T-shirt size
  • Marathon finisher jacket size (only for runners completing the marathon distance)
  • Gear tag
    • Attached to the bottom of the bib, this tag is for checking your gear and can be torn off.
  • Beer garden tag
    • Attached to the bottom of the bib, this tag is redeemable for a complimentary Michelob ULTRA post-race if you are 21+.
  • Medical information
    • This information is printed on the back of the bib.
Do I have to wear my race bib in a certain place?

Wear your race bib on the front so that the number is clearly visible. Do not cover. Race bibs are required to be worn at all times during the race.

What is the official timing device?
  • The state-of-the-art ChronoTrack systems are used to record participants’ times at the start, on the course and at the finish. True race times will be recorded from start line to finish line.
  • The ChronoTrack system uses a disposable tag that allows you to walk away after the finish without the need to have your tag collected. Please visit their website for more information. The ChronoTrack Timing tag is located on the race bib and is labeled with a number that matches the race number. Please follow the instructions on the tag to place the timing device securely on your shoe.
  • When you pick up your race number at the Health & Fitness Expo, please check that your race has your correct name, sex, age and ChronoTrack Timing tag number. If any of the information is incorrect, please proceed to the Solutions table.
  • ChampionChip Timing will NOT be used at Rock ‘n’ Roll Marathon Series events. Your ChampionChip timing chips will not record your time.
Can I run with headphones and a music device?

While we do not prohibit the use of headphones or music devices, we suggest you run without them to optimize your race experience — that way, you can enjoy the cheer teams, live bands and spectators along the course.

Can I run with a hydration pack/vessel?

Yes!

How early should I show up before the race?

Although every runner is different, we recommend that you show up at least an hour before the official race start time to allow for time to check your gear bag, use the porta-potty and locate your corral.

How does gear check work?

Each event will have a Gear Check section where you drop off your belongings before your race begins and pick up once you’ve crossed the finish line. You’ll pick up your gear bag at the Health & Fitness Expo along with your race packet. Attach your gear tag to your bag when you leave it at the Gear Check station, so you’ll be able to claim it after (gear tags are located on the race bib). As a rule of thumb, leave all valuables, keys, money, etc. in your hotel room or in the hands of your friends and family.

How can my family members and friends track me?

Up to an hour before the earliest race begins, they can sign up to receive text message updates. Runner tracking is free compliments of Synchrony Financial. In addition, there is live tracking on the event website on race day.

 

Post-Race

What is a Secure Zone?

Runners will quickly learn there is a certain lingo linked to the Rock ‘n’ Roll races. For example, the “Secure Zone” is the short, fenced off area you enter after you cross the finish line. Here is where you’ll receive your finisher’s medal, water, refreshments, and it’s also where you’ll get your race photo taken. Note: once you leave the “Secure Zone”, there’s no re-entry. Also, the place is for you and your fellow participants only.

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What is the 'Finish Line Festival'?

The areas of the Finish Line Festival include:

  • Family Reunion
  • Gear Pick Up
  • Marathon finisher jacket table
  • Michelob ULTRA Beer Garden
  • Rock ‘n’ Roll Marathon Series booth
  • Where to pick up the Remix Challenge medal, Limited Edition medal or Heavy Medal
  • Rock ‘n’ Roll Marathon Series official merchandise
  • Post-race concert and headliner
  • Sponsors
  • Vendors
  • VIP
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Where is the best place to meet my family members and friends after the race?

Family Reunion* area, which has alphabetical flags

*The Family Reunion area is not available in some markets.

Where can I get a marathon finisher jacket?

Those who’ve made it the full 26.2 miles as a registered participant will receive an exclusive Rock ‘n’ Roll marathoner finisher jacket. Look for the special Marathon Jackets tent where you can pick up your bonus gift. Have your finisher medal and race bib ready to claim your jacket — you’ve definitely earned it! Not sure about your size? No worries! You can try them on at the Expo.

How do I get my Remix Challenge medal, Limited Edition medal or Heavy Medal?

Please visit the Rock ‘n’ Roll Marathon Series booth at the Finish Line Festival. If you completed the Remix Challenge, you should show your black wristband to receive the Remix Challenge medal.

Can I exchange my t-shirt or marathon finisher jacket for a different size?

While quantities last, yes. Please contact us.

What if I accidentally received a medal for the wrong distance or event?

Please contact us.

Is the post-race music festival free?

Yes. The finish line concerts are free and open to the public, which means your loved ones can help you celebrate a race well run. There are bands set up throughout the course to entertain not only the runners, but also spectators. After all, it’s not a Rock ‘n’ Roll marathon without music at every turn.

What beer is available at the Beer Garden in the Finish Line Festival?

Michelob ULTRA

What is the Finisher Zone?

Located within the Results page of the event website, the Finisher Zone is a results experience where you can look up your race times, see your run, view your race photos, collect finisher badges, download a finisher’s certificate and share your achievements! All finishers will be able to view and purchase their race photos and download their finisher’s certificate within 5-7 business days after the event.

What if my results are missing or inaccurate?

Please submit a results correction request and our timing company will look into your claim. Corrections will be updated on a weekly basis.

What do the up/down arrows mean in the live tracking results?

The up arrows represent the number of runners you passed, while the down arrows represent the number of runners who passed you.

How do I view my race photos?

All finishers will be able to view and purchase their photos in the Finisher Zone (in the Results page of the event website). Photos will be added in the hours and days following the event, but please allow 5-7 business days for all of the photos to be added.

What if I was tagged as the wrong person in my race photos?
Which distances receive age-group awards?

Age-group awards will be presented three-deep in all divisions, for both the marathon (where applicable) and half marathon, for male and female categories. (For the 5K, age-group awards are not presented, just awards for top three overall males and females.) Top three overall males and females are excluded from age-group awards and can only receive one prize. Awards will be mailed within 8 to 10 weeks of results being finalized. In accordance with USATF Rules, overall and cash awards will be determined by gun time, while age-group awards will be determined by your ChronoTrack time.

How do I receive my age-group award?

All age-group awards will be mailed to the top three finishers in each age group within 8-10 weeks after the event.

What if I lost something at the event?

Lost items that were found and turned in will be returned to the Rock ‘n’ Roll Marathon Series office after the event. Please allow 1-2 weeks for transit time and inventory. Please call us at 1-800-311-1255 or email customer service to request your lost item. Please note: The Rock ‘n’ Roll Marathon Series is not responsible for lost or stolen items.