Yes, a processing fee with be added during the Tour Pass purchase. If you have opted in for our payment plan option for our 10 Pack and Unlimited Pack you will pay an added processing fee a total of 3 times. 

We are offering a 3 Pack, 10 Pack, and Unlimited Tour Pass option this year. 

3 Pack Tour Pass: $249
10 Pack Tour Pass: $699
Unlimited Pack Tour Pass: $999

We offer a payment plan for our 10 Pack and Unlimited Pack. Both require a total of three payments with added processing fees. The first payment must be made at the original check out. Second payment will be on February 1, 2019 and the third and final payment will be on March 1, 2019. The second and third payment must be made on the scheduled due dates, they can not be made earlier. An email will be sent with a link attached requesting payment on these days. If payment is not made by the last due date on March 1, 2019 then all existing registrations will be canceled. 

First payment will vary depending on the date of purchase. Second payment and third payment must be made on due date regardless of when first payment was made.

Second Payment February 1, 2019 Due:
10 Pack Tour Pass: $199.67
Unlimited Tour Pass: $299.67

Third Payment March 1, 2019 Due:
10 Pack Tour Pass: $199.67
Unlimited Tour Pass: $299.67

No, your 2019 Tour Pass can only be used for a 2019 Rock n Roll Marathon Series event. We will not transfer unused Tour Pass codes to the following 2020 calendar year. 

No, all Tour Pass purchases are non-refundable and non-transferable 

Please email us for more information at [email protected].

Yes, when selecting to purchase a Tour Pass please make sure you select “someone else over 18.” You will need their email address and date of birth to complete the purchase. Please keep in mind when purchasing a Tour Pass for yourself or a friend that:

• ACTIVE.com accounts can only be used for one person
• Tour Passes cannot be shared
• Your registration name, email address, date of birth, and gender must match the Tour Pass info exactly

Yes existing race registrations may be applied towards a purchased Tour Pass prior to the events online registration close date for each race. A full refund will be applied towards registrations fees only. Please contact [email protected] after you purchase your 2019 Tour Pass to convert your current race registration

A 2019 Tour Pass can be purchased at any time up while available. Unfortunately, we do not apply completed races toward a 2019 Tour Pass purchases. We can only upgrade existing registrations prior to online registration close date for that particular event (typically the Sunday before the event).

No, you cannot update or downgrade between Tour Pass packages. If you wanting to upgrade to a bigger race pack, you will need to purchase another Tour Pass. 

Once you purchase a Tour Pass, you will be sent and individual ‘Race Pass’ code from Rock ‘n’ Roll to use to register for your desired events. To begin registration, simply sign into your active account that you purchased your 2019 Tour Pass under. Select the distance you would like to participate in, and select yourself as the participant. You will see a Race Pass code box appear below your name, enter your unique Race Pass code in the box. 

If you used your Tour Pass code unintentionally please contact [email protected] and provide the athletes name, email, event name, registration ID for the event, and Tour Pass code (RP-_____)

Tour Pass may be used to register for Marathon, Half-Marathon, 10K, 5K and 1 Mile distances. Tour Pass may not be used to register for the 2-Person Half Marathon Relay (if offered).

No, A Tour Pass may only be used by the Tour Pass Holder and can not be transferred to another participant. 

Athletes who misplace their Tour Pass code information that they received in their email can utilize MyEvents. Click here to sign into your MyEvents page. Once you have log in with your ACTIVE account, you will be able to see previous race registrations purchased with ACTIVE and the following info about Tour Passes: 

• Name of pass
• Code (starting with RP-________)
• Uses remaining
• Expiration date
• Events that they have registered for
• Events that are available to register for

Double check that you entered your Tour Pass code in the Race Pass code box on the registration page and not the discount code box at check out. If you accidentally entered it in the discount code box at check out, please try again in the Race Pass code box on the registration page. If you are still experiencing issue after checking this please confirm that you still have redemption's left on your Tour Pass then contact [email protected] for further instructions.

Please click here to select your non-U.S. event. This link will only use a redemption from your Tour Pass but will not register you for the event. After selecting your event, expect to receive a registration link or code via email within five business days. For further information please contact us [email protected]. 

 

Changes to a registration can be made up until the  Event Deadline. Event deadlines are typically 6 weeks prior to the event. After the Event Deadline all existing registrations are Non-Transferable.  

Unfortunately we are unable to credit charity registrations toward a TourPass purchase. Since you are raising money for the charity, your funds are handled by the charity and do not go directly toward the race registration.

Yes, you are more than welcome to use the Tour Pass towards the registrations of the Remix Challenge. Tour Pass holders can register for each day and event separately.

No, A Tour Pass cannot be used for our Virtual Runs. 

No. You must register for the Heavy Medals Program separately. Please click here to enroll in our 2019 Heavy Medal Program.