Yes, a processing fee with be added during the Tour Pass purchase. If you have opted in for our payment plan option for our 10 Pack and Unlimited Pack you will pay an added processing fee a total of 3 times. 

We are offering a 3 Pack, 10 Pack, and Unlimited Tour Pass option this year.

Purchasing a 2019 Tour Pass will be available from December 13, 2018 until March 1, 2019.

Our 2019 Tour Pass has three different stand-alone prices this year. The prices will be in effective on December 13, 2018, December 14, 2018, and January 15, 2019. We do our payment plan options for our 10 Pack and Unlimited Pack.

3 Pack Tour Pass:
December 13, 2018: $199
December 14, 2018: $229
January 15, 2019: $ 249

10 Pack Tour Pass:
December 13, 2018: $599
December 14, 2018: $649
January 15, 2019: $ 699

Unlimited Pack Tour Pass
December 13, 2018: $899
December 14, 2018: $949
January 15, 2019: $ 999

We offer a payment plan for our 10 Pack and Unlimited Pack. Both require a total of three payments with added processing fees. The first payment must be made at the original check out. Second payment will be on February 1, 2019 and the third and final payment will be on March 1, 2019. The second and third payment must be made on the scheduled due dates, they can not be made earlier. An email will be sent with a link attached requesting payment on these days. If payment is not made by the last due date on March 1, 2019 then all existing registrations will be canceled. 

First payment will vary depending on the date of purchase. Second payment and third payment must be made on due date regardless of when first payment was made.

Second Payment February 1, 2019 Due:
10 Pack Tour Pass: $199.67
Unlimited Tour Pass: $299.67

Third Payment March 1, 2019 Due:
10 Pack Tour Pass: $199.67
Unlimited Tour Pass: $299.67

No, your 2019 Tour Pass can only be used for a 2019 Rock n Roll Marathon Series event. We will not transfer unused Tour Pass codes to the following 2020 calendar year. 

No, all Tour Pass purchases are non-refundable and non-transferable 

No, unfortunately we are unable to allow an under 18-year-old to purchase or use a Tour Pass. For questions or concerns please contact tourpass@runrocknroll.com.

Yes, when selecting to purchase a Tour Pass please make sure you select “someone else over 18.” You will need their email address to complete the purchase. Please keep in mind when purchasing a Tour Pass for yourself or a friend that:

• ACTIVE.com accounts can only be used for one person
• Tour Passes cannot be shared
• Your registration name, email address, date of birth, and gender must match the Tour Pass info exactly

Yes, existing race registration may be applied toward a purchased Tour Pass prior to the online registration close date for that race. A full refund per event registration fees will be applied after the 2019 Tour Pass has been purchased. 

Please contact tourpass@runrocknroll.com after you purchase your 2019 Tour Pass to convert your current race registrations. 

A 2019 Tour Pass can be purchased at any time until March 1, 2019. Unfortunately, we do not apply completed races toward Tour Pass purchases. We can only upgrade existing registrations prior to online registration close date for that particular event (typically the Sunday before the event).

No, once you have purchase you select Tour Pass pack you cannot upgrade or downgrade to a different Tour Pass pack. If you wanting to upgrade to a bigger race pack, you will need to purchase another Tour Pass. 

Once you purchase a Tour Pass, you will be sent and individual ‘Race Pass’ code to use to register for your desired events. To begin registration, simply sign into your active account that you purchased your 2019 Tour Pass under. Select the distance you would like to participate in, and select yourself as the participant. You will see a Race Pass code box appear below your name, enter your unique Race Pass code in the box. 

If you used your Tour Pass code unintentionally please contact tourpass@runrocknroll.com and provide the athletes name, email, event name, registration ID for the event, and Tour Pass code (RP-_____)

Tour Pass may be used to register for Marathon, Half-Marathon, 10K, 5K and 1 Mile distances. Tour Pass may not be used to register for the 2-Person Half Marathon Relay (if offered).

Tour Pass may only be used by the purchaser to register for eligible races. All Tour Pass purchases are non-refundable and non-transferable.

Athletes who misplace their Tour Pass code information that they received in their email can utilize MyEvents. Click here to sign into your MyEvents page. Once you have log in with your ACTIVE account, you will be able to see previous race registrations purchased with ACTIVE and the following info about Tour Passes: 

• Name of pass
• Code (starting with RP-________)
• Uses remaining
• Expiration date
• Events that they have registered for
• Events that are available to register for

Double check that you entered your Tour Pass code in the Race Pass code box on the registration page and not the discount code box at check out. If you accidentally entered it in the discount code box at check out, please try again in the Race Pass code box on the registration page. If you are still experiencing issue after checking this please confirm that you still have redemption's left on your Tour Pass then contact tourpass@runrocknroll.com for further instructions.

Please click here to select your non-U.S. event. This link will only use a redemption from your Tour Pass but will not register you for the event. After selecting your event, expect to receive a registration link or code via email within five business days. For further information please contact us tourpass@runrocknroll.com. 

 

You will be able to contact us and make a change to a registration up to the  Event Deadline. Event deadlines are typically 6 weeks prior to the event. After the Event Deadline all existing registrations are Non-Transferable.  

Unfortunately we are unable to credit charity registrations toward a TourPass purchase. Since you are raising money for the charity, your funds are handled by the charity and do not go directly toward the race registration.

Yes, you are more than welcome to use the Tour Pass towards the registrations of the Remix Challenge. Tour Pass holders can register for each day and event separately.

Unfortunately, TourPass cannot be used for Virtual Runs. The TourPass is only applicable to in-person, single participant distances.

No. You must register for the Heavy Medals Program separately. Please click here to enroll in our 2019 Heavy Medal Program.