This page serves as your website cheat sheet. This is where you will find helpful tips and best practices for editing your site content and links to SportsEngine resources. 

• Help Center
• Permissions
• Assets Page
• Custom Classes
• Image Sizing & Aspect Ratios
• Tips on Relative vs. Absolute Links
• Uploading and Linking Documents
• Social Media Embeds
• SEO

Hey admins!
This page is best experienced in User Mode. 

SportsEngine has compiled a massive library of help articles that will walk you through almost every piece of functionality the platform has to offer. You can search by keyword to find relevant articles that will assist you in getting the most out of your website.

Specific help articles

Below is a list of the most frequently asked questions that link to SportsEngine's help article data base.

How do I add page elements?
What are news articles and how do I add them?
How can I collect data from fans?
How do I give someone access to edit the site?
My SportsEngine account guide

SportsEngine Technical Support

Experiencing unknown errors or general technical issues?

You can start a conversation with support directly from your website. Log into your SportsEngine Account to see the blue "Need help?" tab on the right-hand side of the screen. Open this help experience and click on the "Contact Help" button to begin a conversation with a Customer Success Coach.

Using this new help experience you can also:

• View support articles while working in your system.
• Access Training Camp.
• Fill out a Registration Request Form for your upcoming season.
• Schedule a phone appointment.

It's easy to have multiple site editors help manage your site. Permissions are managed in your SportsEngine HQ (click Admin in the gray left menu). Here is a direct link to see your site members.

If you don't see someone in that list, they haven't become a member of your site quite yet. Send them these instructions:

1. Head to https://runrocknroll.com and scroll to the very bottom
2. To the left of the SportsEngine logo, click "Login."
3. Login with your SportsEngine account or create a new one.
4. Once you're logged in, you should see the black SE Bar across the top of your site. Click your initials in the upper right corner. 
5. Select "Connect to Site." This adds your account to the site's member directory. A webmaster can now update your permissions.

To help protect the layout and function of your site, it's best to only give access to certain pages/sections that an editor is responsible for. For example, the Las Vegas admin should only have edit access to the Las Vegas race and view access to this site guide and the element guide. 

Webmasters have editing access to everything on the front side of your website and everything on the backend. You should not have more than a few webmasters. Here is a direct link to a saved report of your webmasters and here is the list of those in your Global Admin group. 

Global admins --

When assigning permissions to those needing race page edit access, don't forget to give them View Access to the admin resource pages (Element Guide, Site Guide, Image Requirements, and Race Director Page).

There is an Assets Page on your site that contains a number of important things that display globally. It can be accessed by clicking the "Assets" icon in the left menu bar that contains the "Edit/User Mode" switch. There are multiple elements of your site that can only be edited or updated using the Assets page. 

These elements have been labeled accordingly to avoid confusion.

Access your ASSETS PAGE through the left Admin Tool Bar on your website.

If you need a global asset updated (i.e. navigation or footer item), reach out to Doug O'Donnell.

If you'd like to upload a document to a page, use our Document page element.

If you'd like to link to a document, using hyperlinked text or our Link page element, you'll want to upload the document to the website first, then link to it. We have a page reserved for this purpose! 

1. Navigate to the Documents page. It's under Assets, under the Document Collector. 
2. Upload your document using our Document page element. 
3. Once your document is on the Documents page, click the link so it opens in a new tab. Copy this URL (command + C)
4. Navigate to the page you want your document linked. 
   1. If you're using a Link element, paste (command + V) the URL into the URL field, making sure to remove the 'https://' at the front of your pasted link, and using the toggle for 'https://'
      1. Give the link a title and choose if you want the link to open in a New Window. Save! 
   2. If you want to hyperlink the document behind text, highlight the text you wish to link. 
      1. Locate and click on the paperclip icon in the text block tools, in the upper left area under the 'B' for bolding.
         1. Paste (command + V) the URL into the URL field, making sure to  use the toggle for 'https://'
         2. Use the Target tab to choose  if you want the link to open in a New Window or the Same Window. Save! 

If you're looking to find a document that's been uploaded to your site, reference the Document Collector page that's under Assets. This page is a master page that accumulates ALL of your documents that belong on your site. This page will allow you to sort, edit, view and delete old documentation that might need changes.